Quick answer: You can ask for a change-of-mind refund within 48 hours of buying Brandollars. After that, we refund only if the venue has closed, left Liven or won't accept your Brandollars. We refund the cash value of your unused Brandollars, worked out as a share of what you paid, to your original card, whatever the amount.

These answers are for diners using the Liven app.

We refund the cash value of your unused Brandollars, worked out as below. After 48 hours, we can't give a change-of-mind refund while the venue still accepts Brandollars.

We contact a venue that refused your Brandollars. Venues listed in the app are expected to accept them. If the venue has closed or left, we work out your refund.

Because your bonus was spread across all the Brandollars you received, your refundable amount is a share of what you paid: what you paid, multiplied by your remaining Brandollars, divided by the total Brandollars you received (including the bonus). For example, if you paid $100 for 150 Brandollars and used 80, you have 70 left and get back $100 × 70 ÷ 150 = $46.67. Once refunded, the remaining Brandollars are removed from your account. Every refund goes back to your original card, whatever the amount; we can't convert it to credit instead.

Never send your full card number, password or one-time codes. We only ask for the last 4 digits of a card if we need to find a payment.

Email [email protected].