For your security, every refund goes back to the payment method you used to buy. There are no exceptions. We can't send a refund to another card or a bank account, or turn it into Liven Rewards, a Pass or any other credit.
Your card has changed, expired or been cancelled
New card number, same bank account: the refund usually still reaches that account.
Card closed, bank account still open: the refund usually still arrives. Check with your bank.
Bank account closed: contact your bank. They can arrange to get the money to you.
How long it takes
Banks usually take 5–10 business days. It may show on your statement as STRIPE.
Need help?
Message us from Help in the Liven app, or email [email protected] from the email address on your Liven account.