Quick answer: Open the Liven app and tap Scan Liven QR to scan the code at the counter, or choose the venue under Select nearby venue and tap Request payment. Your Brandollars for that venue are used first, and anything left over is charged to your card.
These steps are for diners paying with Brandollars or a rewards balance in the Liven app.
Before you pay
Open the Liven app and sign in.
Check you have a verified card saved. The app needs a card for any part of the bill your balance doesn’t cover.
Tap Wallet and check My Brandollars shows a balance for the venue.
What you should see: Your Brandollars pack for that venue in your wallet.
Pay at the venue
Tell the staff you’re paying with Liven.
Tap Scan Liven QR and scan the QR code at the counter.
No QR code? Tap Select nearby venue, choose the venue and tap Request payment. Allow location access if the app asks.
Check the amount and confirm.
What you should see: The payment goes through and the staff see it on their device. Your Brandollars balance goes down by the amount used.
Good to know
You can hold more than one Brandollars pack for a venue, but you can only use one pack per bill.
Brandollars only work at the brand you bought them for.
If your balance doesn’t cover the bill, the rest is charged to your default card.
To add a code, go to Wallet and tap Activate a Brandollars code.
If it doesn’t work
“Please scan a valid payment QR code”: scan the venue’s payment QR code, or use Select nearby venue and Request payment.
The venue didn’t get my payment request. Ask the staff to check their device, then try again.
Staff say they don’t take Liven. Pay another way if you need to and keep the receipt, then message us from the app with the venue name, date and receipt.
Need help?
Email [email protected].