Quick answer: What is the difference between Nomni Loyalty balance and Brandollars?

What is the difference between Nomni Loyalty balance and Brandollars?

How do I use the app/pay with Nomni Loyalty?

Can I buy multiple sets of Brandollars from the same venue?

Do Brandollars expire?

Can I use my Brandollars on public holidays?

I purchased a chain’s Brandollars, can I use it at all of their locations?

Can I pay with Nomni Loyalty through Table Ordering?

How can I use my accumulated Nomni Loyalty balance to fund my meal?

I got charged the wrong amount, what should I do?

Nomni Loyalty balance is what you earn as you visit and dine at any venue listed on the app. You can redeem rewards (pay with Nomni Loyalty balance) at any restaurant on the Nomni Loyalty app. Nomni Loyalty balance cannot be used to purchase Brandollar vouchers.

Brandollars is purchasing a restaurant’s currency. You love the brand and would happily buy credits ahead of time. When you buy Brandollars you will get a percent (%) match in return from that restaurant.

Brandollars are tied to a specific merchant or brand and can only be used with that designated merchant. Additionally, Brandollars may be eligible for a refund under certain conditions, such as if the merchant closes, as per the Nomni Guarantee.

The best way to pay with Nomni Loyalty is to go directly to the till. After requesting to pay with Nomni Loyalty on your phone, this will reflect on the merchant’s end to process your bill immediately.

You can now purchase multiple Foodollar packs for the same merchant and select which one you'd like to use for a transaction. However, users are limited to using one Brandollar at a time at any venue. They cannot be merged or combined to use in a single transaction.

By default, if not manually chosen upon payment, the first bundle or voucher that you purchased will be deducted from your transaction.

Once you've used up your current Brandollars however, it's so easy to grab another!

Brandollars don't expire unless the venue has set an expiry on that pack. If it has, the app shows it before you buy, the pack in your wallet shows the date (Expires: followed by the date), and we email you a reminder 30 days and 7 days before. See When do my Brandollars expire?

Your Brandollar credits are kept safe in your Nomni Loyalty wallet. The Nomni Guarantee also covers refunds in specific situations, such as if the venue stops trading.

As there are no limitations on Brandollars, users can dine and enjoy their meal with this at any time.

However, during public holidays, we reserve it to our merchants' discretion if they would accept payment via Nomni Loyalty or otherwise as it is part of Nomni's Standard Conditions. Venues have the discretion to refuse Nomni Loyalty on Public Holidays as they may have specials or deals offered on those days.

It is best that you call the desired restaurant to confirm before heading out. 😊

A brand’s Brandollars can only be used on locations listed on our app. You can check the participating locations under each merchant profile in the app.

As we work towards more integrations, this feature is not yet fully available. To use Nomni Loyalty, it’s best to order and pay through the staff/till.

Upon payment, click the toggle “Rewards Balance” (older app versions show “Liven Balance”) to use your rewards. As it’s necessary to always have a fallback method selected, you won’t be double charged as long as your rewards suffice.

Reach out to our User Support team at [email protected] to get this sorted out immediately.